Cancellation terms
Standard cancellation terms, v1, effective 1 Sep 2026
The version of these terms shown at checkout is the one attached to your booking. Later edits don't change what you accepted.
| When you cancel | Refund |
|---|---|
| More than 30 days before departure | Full refund minus a 10% processing amount |
| 15 to 30 days before | 50% refund of the amount paid |
| Less than 15 days before | No refund. You can ask about transferring to a friend. |
How to request a change or cancellation
Open your booking in My Booking and send a request. Our team checks your terms and supplier position, then confirms the outcome in writing. Sending a request doesn't cancel anything on its own.
Partial cancellations
If one person in a group cancels, the rest of the booking stays. Room sharing may need to be re-arranged. Any change to what the remaining travellers pay is agreed with you first.
If we cancel
If a departure doesn't reach its minimum group size by the decision date shown on the trip page, or we have to cancel for safety, you get a full refund or a move to another date.
Refund timing
Approved refunds go back to the original payment method. Banks usually take 5 to 10 working days. You can track the status in My Booking.